Improving our website

Wednesday 04 March 2020

In 2019-20 we’re taking the time to improve our website so you can find the information you need to connect to the benefits of Inland Rail and understand its impacts.

The goal of our website improvement project is to better understand our website users, and align our content and menu with your needs. This ensures we have the right information in the right place and you are able to reach the information you are looking for in the least amount of time.

We are now ready to test our improved website menu with you and would like to offer the opportunity to test the proposed changes through an online activity. This online activity will take 10 – 15 minutes to complete, requires no username or password and all responses are kept confidential. The more people who take part in this testing the better our information will be to improve the website and we welcome your feedback.

More information about the online testing

When is the online testing and what does it involve?

The test was open from Wednesday March 4 to Sunday 5pm (AEST) March 8 2020.

Online testing is a technique where the user is asked to complete a series of tasks. A task will ask you to find a specific piece of information and you will click through the menu structure to find it.  There are no right and wrong answers and by completing this test you are helping identify ‘pain points’ where content can be better placed so you can reach and access it in the least amount of time.

What does this mean for you?

An improved navigation means less time clicking for the information you want and need. It also means easier access to Inland Rail research and programs such as CSIRO’s supply chain mapping and the Interface Improvement Program.

Where to from here?

The new website structure will undergo further refinement to incorporate your feedback. Once all the results are in and the new structure is determined, we will be working to implement the changes over the forward year without interruption to website access.

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